JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Soft Services Manager
Location: Austria

About the Role:
We are seeking an experienced and detail-oriented Soft Services Manager to oversee and optimize the non-clinical support services for our healthcare facility. This pivotal role will ensure the highest standards of cleanliness, comfort, and operational efficiency, contributing directly to patient care excellence and staff satisfaction.

Key Responsibilities:Service Management:
Oversee and coordinate all soft services, including cleaning, catering, laundry, waste management, and reception services
Develop and implement standard operating procedures (SOPs) for all soft services
Ensure compliance with healthcare industry standards, local regulations, and best practices

Vendor Management:
Manage relationships with service providers and suppliers
Negotiate and review contracts to ensure cost-effectiveness and service quality
Conduct regular performance reviews of outsourced services

Quality Assurance:
Implement and maintain quality control systems for all soft services
Conduct regular audits and inspections to ensure adherence to hygiene and safety standards
Address and resolve service-related issues promptly and effectively

Staff Management:
Lead, motivate, and develop a team of soft services staff
Coordinate staff schedules and workload distribution
Provide training and development opportunities to enhance team skills and performance

Budget and Resource Management:
Prepare and manage the soft services budget
Identify and implement cost-saving measures without compromising service quality
Optimize resource allocation across different service areas

Health and Safety:
Ensure compliance with health and safety regulations specific to healthcare environments
Conduct risk assessments and implement mitigation strategies
Collaborate with the infection control team to maintain a safe and hygienic environment

Sustainability Initiatives:
Develop and implement environmentally friendly practices across soft services
Monitor and report on sustainability metrics and initiatives

Stakeholder Management:
Liaise with clinical staff, patients, and visitors to understand and meet their service needs
Collaborate with other departments to ensure seamless integration of soft services with overall hospital operations

Continuous Improvement:
Stay informed about industry trends and innovations in healthcare facility management
Propose and implement service improvements and efficiency measures
Analyze performance data and key performance indicators (KPIs) to drive service excellence

Qualifications:
Bachelor's degree in Facility Management, Healthcare Administration, or a related field
Minimum of 5 years of experience in soft services management, preferably in a healthcare setting
Excellent leadership and team management skills
Proficiency in German and English (both written and spoken)
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Proficiency in relevant software applications (e.g., CAFM systems, MS Office)

Desired Qualifications:
Master's degree in Healthcare Management or Facility Management
Professional certifications in healthcare facility management or related fields
Experience with lean management principles and Six Sigma methodologies
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.