Location:
Wien
Working hours:
Full-time
Occupational Area:
IT
Company:
Erste Digital

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

The Service Management and Controls team provides the core processes as well as the central monitoring and reporting for IT operations. The handling of IT change management is a very essential part of the core processes and crucial for the stability and smooth running of our IT operations. Embedded in a team of IT Service Managers, decisions are made and communicated in close cooperation with Change Coordinators, experts and stakeholders regarding planning and any special precautionary measures.

What to do:

• Execution of a structured, precise and target group oriented planning of IT-Changes
• Continuous consideration of possible process improvements and support for them (by adhering to the latest frameworks of ITIL)
• Lead weekly Change and CAB meetings incl. reporting update on the critical planned changes to Senior Management on a regular basis
• Conduct reports to measure and evaluate the processes and process quality (examine data quality, analyze KPIs) if necessary elaborate improvement suggestions in case of deviations as well as the implementation of derived measures
• Works closely with other process managers, management and other stakeholders to implement and support effective solutions for ITSM
• Set the direction for ongoing maturation of ITSM tool (ServiceNow) to ensure maximum effectiveness with respect to process execution and reporting capabilities
• Regularly review and update Process, Procedure and other standard work and ensure all revisions are appropriately deployed, to include requisite training of all impacted parties and stakeholders
• Administration of tasks and tools in the area of communication (mailing lists, communication templates, ...)

You check these:

• A completed education (HTL, FH, university and/or experience in the bank IT environment)
• You bring a high problem-solving ability, speak the language of the different internal and external stakeholders
• Proficient in utilizing ServiceNow for IT Service Management and process automation
• You understand the IT landscape and have experience in IT Service Management and frameworks such as ITIL and COBIT
• You understand how to bring people together, communicate goals and bring about decisions
• You have a very good command of English (German language is an advantage)

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 53.802,
• - gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.